I have heard similar comments from two shop owners in Catalina. I had the feeling that either the company was understaffed or not very professional. There was a water glass on the table that went empty the whole night. We paid for 7 extra staff people to serve wine yet our table was never offered red wine with the main course, or another glass of white wine nor was water served even though we had requested it. We had 7 cases of wine and Champagne left over (84 bottles) which they said they could not ship to us (we live in the midwest) because they didn't have a 'license' to do so. It wasn't until 10 days before the wedding that our CIC contact person got back to us and said our wine choices would be available, but then we discovered they were charging us restaurant prices, not retail. We called them repeatedly throughout the summer but never got a call back from their banquet manager. We started asking about wine selections in June but were told they would have to see what was available through their sources on the mainland.
The Casino ballroom on Catalina is absolutely a knockout, but so many other things about the CIC staff proved to be disappointing.
